The Information We Collect When You Use the Website
When you browse this website (“Site”), information about your visit is automatically stored in our web server logs. The server logs stores the details of the pages and content you request when you click on the links in our website. For example, it will store your IP address and the date and time of page requests.
You can browse our Site without providing us any personal information, but to purchase tickets, you must enter your details.
Information We Request Directly From You
We collect various personal details when you fill in our registration and order forms (like your name, phone numbers, address, email address etc). We also keep a record of your transactions with MerseyWave Music and any correspondence between us.
Information Which We Obtain
We may also add information to your details, which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or the Postal Address File, or is derived from market research such as consumer panel surveys.
How We Use Personal Information
As an authorised ticket agent, MerseyWave Music sell tickets for the live events for which you buy tickets. This might be an artist, venue, promoter, organisation, producer or sponsor.
MerseyWave Music is data controller in respect of all of the information which MerseyWave Music collects and receives about you when you use our services.
Providing, Improving and Customising Our Services
We use your information primarily to provide you with the services and products you request, and related customer services (this includes providing this Site, website administration and security).
We also analyse this information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.
Depending on your marketing preferences, we may use this information to help us to determine which offers, information, discounts and promotions you would most like to receive.
Unless you opt-out, MerseyWave Music may send you Emails with information about upcoming shows and events. If you purchase a ticket for an event, your address will be entered into MerseyWave Music’s Welcome Email service. This service may send you e-mail updates about the event you are attending, promotions and other useful information about your visit with us. You may also receive an email from us after the event asking you about your experience.
You will be given an opportunity to unsubscribe in the marketing e-mail we send you. You can also send an e-mail to email@example.com with the message “Unsubscribe”.
Information Sharing and Transfer
MerseyWave Music will not share your data with any third parties without your consent, except under the following circumstances:
– if we use a third party supplier to carry out specific business operations (e.g. a mailing house, a courier, or a market research company) but only if we have in place a written agreement protecting your information;
– if you have purchased other goods or services via our website such as ticket insurance or merchandise, in which case your information may be shared with third parties to process and fulfil your orders. Please see further information below in relation to how payment information is shared;
– if we consider it necessary to comply with laws or regulations, to assist law enforcement, to protect the rights, property, or safety of MerseyWave Music, our customers, users of this Site, or others;
– if the data is only being shared in an anonymous and aggregate form; or
– if MerseyWave Music or any of its assets are acquired by a third party, in which case your information may be one of the transferred assets.
Financial Information We Collect and How We Use It
If you are purchasing tickets, you will be asked to provide financial information (your payment card information).
If you’ve ordered any additional goods or services through our Site your information may be passed to the providers of such goods or services so they can process your transaction and provide you with the goods or services you’ve ordered.
Except as explained above, we will not share your financial information with any third parties without your prior consent.
Advertising on this Site
This Site contains adverts for MerseyWave Music services and also third party advertising. We do not share your personal data with our third parties advertisers (except for demographic data on an aggregate basis) but they may collect information about you using their own cookies and other similar technologies.
MerseyWave Music and its third party advertisers may use information collected using cookies and other similar technologies to measure the effectiveness of our advertising and to deliver targeted advertising based on your preferences.
Other Sites/Third Party Vendors and their Privacy Policies
This Site may contain third party content and links to other websites. MerseyWave Music is not responsible for the privacy practises or the content of such websites or for the privacy policies and practices of other third parties, and so you should be careful to read those websites’ privacy policies independently.
Our Security Precautions
This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Socket Layer (SSL) encryption for your transactions with us. It encrypts all of your personal information, including payment card number, name, and address, so that it cannot be read as the information travels over the Internet.
Frequently asked questions
Do cookies mean I could get cold calls or junk mail?
Do cookies compromise my security when using your website?
The cookies we use are completely safe and secure. In fact, they are used purely to provide essential functionality which allow you to browse the website.
What are cookies?
How cookies make our website safer and easier to use
Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in. We use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as MerseyWave is not responsible or liable for their privacy practises.
Third party pixel tracking:
No, personal information will ever be shared through this tracking.